Tier 01
Bud
Replies within 1 business day
- Hosting and updates handled
- Uptime monitoring
- Security patches applied
- Up to about 2 hours of small changes a month
Services Care plans
Keep it running. Keep it improving.
A care plan covers hosting, updates and monitoring, plus hours each month for the small changes that come up. Billed monthly. Cancel with 30 days' written notice.
Tier 02Most complete today
Blossom
Same business day, before 6 pm Central
- Everything in Bud
- Up to about 6 hours of changes a month
- A monthly report in plain English
- Priority replies
Tier 03
Orchard
Not offered yet
- Everything in Blossom
- More hours each month and a monthly roadmap meeting
Orchard promises faster replies. We'll offer it once we're sure we can keep that reply time every week, not before.
The fine print, in plain English
What counts as a "small change"?
Updating text, photos, hours or prices, adding a page or form field, fixing something that looks off. New features are scoped and quoted separately, so your plan hours never get swallowed by a big project.
What if my site goes down at night or on a weekend?
Care-plan clients get an outage line to report problems. Outside business hours (Monday to Friday, 8 am to 6 pm Central), outages are handled on a best-effort basis. We don't promise round-the-clock coverage.
Can I cancel?
Yes, any time, with 30 days' written notice. Plans are billed monthly in advance, and the current month isn't refunded.
Do unused hours roll over?
No. Hours reset each month, which keeps the plan price low and predictable.
Tell us what's slowing you down.
A short call in plain English. You'll leave with a clear next step, whether or not it's with us.